Jennifer Mathis, DVM, CVPP
The Veterinary Receptionist Certificate of Excellence
A Comprehensive Front Desk Training Program
Your front desk team will learn skills to deliver a positive client experience and represent your hospital professionally, all while adding revenue to your bottom line. Having a front desk staff of trained VRCE graduates will allow you the peace-of-mind to focus on other instrumental areas of your practice.
Take your practice to the next level of excellence.

- 32 self-paced e-learning courses
- Checklists, resource documents, and job aides to support translating the learning from courses to front desk behavior
- Workbook with activities specific to your practice
- Scripts to guide client interactions
- Instructors and a study group to reinforce the learning and answer questions
- Sign off sheets for the Student to demonstrate their new skills at the hospital level to their supervisor
- Students complete the program at their own pace within a 1-year timeframe
- Final exam
Return on Investment with VRCE
Jennifer Mathis, DVM, CVPP
Hospital Owner
Jamie Bennett
Hospital Manager
Who is VRCE for?
The VRCE program provides an all-round value to you and your practice, whether you’re a CSR looking to thrive and improve your career and future, a Practice Manager looking to enhance their team’s performance and capabilities, or a Practice Owner looking to capture more revenue and increase client and patient satisfaction. VRCE can do it all to elevate excellence in your practice!
Considering a career in the veterinary industry? What better place to start than with the VRCE program.

Created Specifically for CSRs in Specialty & ER Hospitals
The Veterinary Receptionist Certificate of Excellence (VRCE) Specialty & ER is a comprehensive front desk training program.
- Tactics to nurture the vital relationship between the specialty and/or emergency hospital and referring veterinarians
- Professionally handling a high volume caseload and client expectations
- Delivering a consistently exceptional client experience
- Elevated communication & terminology
What Our Students Are Saying

We know that revenue and reputation hits to the practice are significant, but are rarely measured and therefore, they are often unknown.
New clients not captured, advising clients to “wait and see” vs booking an appointment, missed charges, poor practice impressions, and so much more impact your practice revenue, but short of listening in to every call or moving your desk to the front lobby, how do you know? There is also the issue and expense of front desk turnover. It seems impossible some times to achieve a well trained front desk staff.
VRCE trains and tests each of these areas of financial gain:
- Appointment Capture
- Inbound Call Conversion
- Reminders
- Confirmation Calls
- Rechecks
- No Shows
- MIA Clients
- Client Experience
- Charge Capture
- Conflict Resolution
- Pharmacy Accuracy
- Prevention of Employee Bites and Scratches
Recent VRCE News

IGNITE® Delivers the First of its Kind CSR Training-The Veterinary Receptionist Certificate of Excellence
