Jill Clark, DVM, VRCE

Kristi Fisher, CVT, VRCE

VRCE is the brainchild of Jill Clark, DVM, Founder and CEO of IGNITE®. Dr. Clark along with Kristi Fisher, CVT and other industry experts, worked over 2 years and more than 2,000 hours to create and deliver the VRCE 2-semester program.

VRCE’s 40 hours of study includes 32 courses completed within 2 semesters. Each student is required to complete a 50-page workbook per semester that is designed to customize the learning to the student’s home hospital. Observation checklists require students to demonstrate their new skills for their supervisor/proctor after each learning session. A final proctored examination is provided for every student who has met the requirements.

“VRCE is a really robust program that should give practice managers and owners the peace of mind to focus on the things they really want to work on in the practice, because their trained front desk staff are capable and knowledgeable.”

Jill Clark, DVM, VRCE

IGNITE® Founder and CEO Jill Clark, DVM explains the “Why” behind the comprehensive front desk training program – The Veterinary Receptionist Certificate of Excellence (VRCE). Let’s do this for our CSRs!

“CSRs are one of the most important job roles within the hospital, if not the most important, and the only job role that has no official training. VRCE changes that. We empower our students to learn the ins and outs of why they do the job they do and appreciate that being a veterinary receptionist does not have to be a stepping stone, it’s a career! A well-trained CSR benefits clients, patients, their coworkers and the hospital. This program requires dedication to learning, completing workbook tasks, proficiency checklists, online courses and so on. It is for the CSRs that want to improve their already existing skill set and for the hospitals that want to lift their CSRs up and provide them with the training they need and deserve. It’s time that CSRs are able to put post-nominals after their name.”

Kristi Fisher, CVT, VRCE

IGNITE® Founder and CEO Jill Clark, DVM explains why veterinary receptionists deserve accolades not anger. It’s time we give our CSRs vital education and help advance their veterinary careers. YES! We are advocates for CSRs. We need to change the way we look at this role, provide the right training and an advancement path in the hospital. Let’s elevate the CSR role with the Veterinary Receptionist Certificate of Excellence (VRCE) Curriculum.