How Can We Help?

Veterinary Receptionist Certificate of Excellence (VRCE) is a 13-week online certification that elevates CSR skills. VRCE graduates show higher competence and confidence in their role, increased appointment capture, improved phone skills, and better client experiences.

This program is designed for all veterinary hospital or clinic staff who want to enhance their skills, confidence, and value. While designed for veterinary receptionists at all levels, veterinary team members will gain valuable skills and tools to improve their client interactions, team interaction, knowledge, and daily work.

The program covers essential areas such as communication, client education, phone skills, conflict resolution, time management, medical terminology, and more.

You can enroll online through our websites at ignitevet.com or vrce.vet by purchasing the program directly. Or, if this training was gifted to you, you will receive an email with a link to enroll.

Yes! We offer flexible payment plans to spread the cost over 4–18 months. Options are available to review at checkout.

We’re eager to connect with you! To speak with someone directly, please contact us at contact@ignitevet.com, and a member of our team will get back to you.

Absolutely. Many clinics fund VRCE for their CSRs.

We accept various payment methods to make it convenient for you: all major credit cards, Cash App, Klarna, Afterpay, Google Pay, Apple Pay, and direct bank transfers.

Our current policy is that we do not offer refunds. However, we understand that unique situations can arise, so we encourage you to contact us directly at contact@ignitevet.com with the specifics of your request, and we’ll be happy to discuss it with you.

Absolutely! Our informative digital brochures provide a comprehensive overview of the program. Download them here: https://vrce.vet/brochure-download/. You can also send your manager a link to the VRCE ROI calculator so they can see the return on their investment firsthand.

If you are a CSR, we offer an email template highlighting this program’s benefits that you can share with your manager. You can download that here. If you are a manager and wish to get a commitment from your CSR before you invest in the program, download our example agreement here.

Yes. Clinics can enroll multiple CSRs simultaneously with special group pricing and onboarding support. Request to talk with our sales team by contacting us at contact@ignitevet.com to discuss your options.

Yes, absolutely! To speak with someone directly, visit our Request More Info page. You can also use the live chat in the bottom right corner of our website or email us at contact@ignitevet.com to discuss your options.

You’ll have access to the full curriculum, downloadable worksheets, videos, tools, scripts, and a community of VRCE students and instructors.

The Toolbox module is located on your student dashboard. It outlines the overall program and provides resources to help you succeed as a student, including the 13-week graduation timeline and tools to time block for dedicated study.

While we don’t assign a coach or mentor directly through the program, we strongly recommend that every student identify a Hospital Champion. This is someone within their workplace who can provide ongoing support, encouragement, and accountability throughout the training. 

Yes, most modules include printable and customizable tools you can use in your day-to-day workflow.

Absolutely. You can access the program from your mobile device or tablet’s web browser. We strongly encourage you to use our mobile app which is available for both iOS and Android devices. Please search for “IGNITE Veterinary” in your mobile store after enrollment.

No problem! Most students complete their studies in 13 weeks. You will have one year from the date of enrollment to complete your resources and content.

Yes! VRCE includes access to a Study Group Community, where you can talk directly with our VRCE instructors and other VRCE students and grads.

You’ll receive the Veterinary Receptionist Certificate of Excellence, a nationally recognized credential. You will also receive a digital badge showing your certifications to use on social media and email signatures highlighting your credentials.

Yes, graduates receive a complimentary 12-month National Association of Veterinary Receptionists (NAAVR) membership paid by IGNITE.

• Boosts Confidence & Credibility: Validates your skills and builds trust with colleagues and clients.
• Enhances Career Prospects: Makes you a more attractive candidate, opens doors to promotions.
• Increases Earning Potential: For the hospital, this means getting more clients, higher satisfaction ratings, and personal growth.
• Improves Client Satisfaction: Equips you with better communication and client management skills.
• Streamlines Practice Efficiency: Contributes to smoother operations and reduced errors.
• Offers Personal Fulfillment: Provides a sense of accomplishment, career growth, and increased job satisfaction.

Once enrolled, you’ll get instant access to our easy-to-use learning platform.

Yes! The program is mobile-friendly and allows learning on the go. After you enroll, you will receive instructions on how to download the IGNITE app, which we strongly encourage. Please search for “IGNITE Veterinary” in your mobile store.

Use the “Forgot Password?” link on the Sign In page, or navigate directly to https://learn.ignitevet.com/users/password/new. If you’re still having issues, contact our support team for help at contact@ignitevet.com.

No, aside from your local sales tax, the price we quote is the full program cost, including the VRCE certificate and the options to enroll in the Care Credit Finance Certificate and NAAVR membership. There are no additional fees. You might choose to purchase optional supplementary materials on your own, but that is entirely up to you.

We encourage students to complete the program within the initial 13 weeks to maintain your momentum. However, we understand that unforeseen circumstances can arise. If, after 1 year you need to discuss an extension, please contact our support team at contact@ignitevet.com, and we can discuss available options and any potential associated fees, which are typically reasonable.

We understand that staff turnover happens. In certain situations, we may be able to transfer the enrollment. Please contact our team (contact@ignitevet.com) with the specifics, and we’ll do our best to accommodate your needs.

Yes! To purchase for multiple people:

• 1. Enter the checkout for the program you wish to purchase.
  2. Select the quantity you need.
  3. Enter your email address, Save & Continue, then your billing information.
  4. Complete group purchase.
  5. Create a password and fill in all required fields.
  6. A unique link will be generated. Copy this link and share it with each person who will be enrolling in the program.

Each person will use the link you provide to complete enrollment and create an account using their email address and a password of their choosing.

• After purchasing, sign in to your account at https://learn.ignitevet.com. Go to “My Account” (top right on a computer’s web browser), select “Order History,” then “Group Orders.” Find your order and select “Manage Seats.” Here, you can find the enrollment link to share. You can also buy more enrollments from this screen.

They will receive an email with a link to enroll. They will enter their information and create a password. Their enrollment in VRCE starts when they follow the link and complete their registration.

Yes, on the “Manage enrollments” page, you will find a “Buy More” button to purchase additional enrollments.

1. Select the learning program you want to purchase and continue to the checkout. 
2. Under “Billing info,” select the “For a staff member?” checkbox.
3. Complete the purchase by entering payment information and filling in all required fields.
4. After checking the “For a staff member?” option, you will see fields where you can enter the recipient’s name and email address and a space for a personalized message.
   • Use these features if you have the specific students’ information and there are only 2-3 people. If you have more students or are unsure who you will enroll, go with the above option for multiple enrollments.

Once the purchase is complete, the recipient will receive an email containing a unique URL. They can follow this URL in their browser, create a new account, or sign in to their existing account to start learning. You, as the buyer, will also receive a copy of this URL.

• On the checkout screen, in the lower right corner, you will see an area to enter your payment information. Select the payment option you want to use and follow the prompts to complete your purchase.

You can check the status of your payments (paid and pending) by navigating to the billing section of your account information at https://learn.ignitevet.com/account/billing.

Yes, you will receive a confirmation email containing your order details, which serves as your receipt. You can also access your order history under your account information at https://learn.ignitevet.com/account/orders.

Our refund policy varies depending on the specific program. Refund requests are typically handled outside of the immediate purchase process. Please send a detailed email to contact@ignitevet.com.

If you encounter any issues during the purchase process, please contact our support team at contact@ignitevet.com or click on the lower right side of the screen on the chat bubble to talk to us directly. We’re here to help!

You can update your payment information in the Billing section of your account: https://learn.ignitevet.com/account/billing.

All prices are listed in USD. If you are paying in a different currency, your payment provider will handle the conversion, and exchange rates may apply.