
- Enhance your team’s performance and capabilities
- Enjoy more opportunities to capture revenue and increase client and patient satisfaction
- Feel confident that your front desk staff members can handle varied situations effectively giving you the peace of mind to focus on other areas of your practice
- Use VRCE as an employee benefit and recruiting/retention tool
40 hours of training which includes:
- 32 self-paced e-learning courses
- Checklists, resource documents, and job aides to support translating the learning from courses to front desk behavior
- Workbook with activities specific to your practice
- Scripts to guide client interactions
- Instructors and a study group to reinforce the learning and answer questions
- Sign off sheets for the Student to demonstrate their new skills at the hospital level to their supervisor
- Students complete the program at their own pace within a 1-year timeframe
- Final exam


We know that revenue and reputation hits to the practice are significant, but are rarely measured and therefore, they are often unknown.
New clients not captured, advising clients to “wait and see” vs booking an appointment, missed charges, poor practice impressions, and so much more impact your practice revenue, but short of listening in to every call or moving your desk to the front lobby, how do you know? There is also the issue and expense of front desk turnover. It seems impossible some times to achieve a well trained front desk staff .
VRCE trains and tests each of these areas of financial gain:
- Appointment Capture
- Inbound Call Conversion
- Reminders
- Confirmation Calls
- Rechecks
- No Shows
- MIA Clients
- Client Experience
- Charge Capture
- Conflict Resolution
- Pharmacy Accuracy
- Prevention of Employee Bites and Scratches

According to LinkedIn’s 2018 Workforce Learning Report, a whopping 93% of employees would stay at a company longer if it invested in their careers.
What Our Students Are Saying
Watch this quick 10 minute video for an overview of the VRCE program.

According to AAHA’s 2020 Compensation & Benefits survey, the average turnover rate for veterinary receptionists was 32.5%.*
Want more information or have questions about the VRCE program?
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