Jennifer Mathis, DVM, CVPP
Hospital Owner

Jamie Bennett
Hospital Manager

Lee Ann Noble, VRCE
CSR

Julie Powers, VRCE
CSR

“It provided me with additional tools to help increase my productivity and effectiveness during my daily interactions with the clients and their pets as well as the medical staff. This program and its courses are effective, informative, empowering, and arm new and experienced CSRs with the correct tools and habits to be an efficient, effective, and integral part of the veterinary team.” 

– Lipton Lutap, VRCE
Round Lake Beach, Illinois

“I have just completed my first semester of IGNITE’s VRCE program. It took me about 2 months to complete. I recommend working on the computer portion and workbook at the same time. Finish each course before moving on to the next. I worked on it as much as I could in between appointments. The one thing that helped me understand and put it all together was meeting with my practice manager when I was done. We went through and discussed all the assignments. This course was very helpful and I have been applying what I have learned.”

-Lee Ann Noble, VRCE
Sugar Creek Animal Hospital

Ashleigh Marshall VRCE Student

“The VRCE program has served as a great foundation for our old and new CSRs alike. It sparks conversation on how we handle each situation and sharpens the kind of skills we desire. The coursework is so intentionally put together. It’s not just busy work, nor daunting piles of homework. Our CSRs who were a bit intimidated have really enjoyed it! We are looking forward to where this course takes us!”

– Ashleigh Marshall
Green Acres Pet Center, Twin Falls, ID

“I’ve been a CSR at my hospital for five years next March. I have two dogs, three cats, and as well as many other oddballs throughout my house. While I love my job, I found that I still struggle to connect with all of my clients. My social awkwardness was to blame. Only two weeks in, I already feel like I am creating those bonds with my clients that I had difficulty with before. I’m inspired.”

-Ashley Bagaporo

“The one thing I have practiced every day since starting this course is my spelling. I have always been in a hurry and typed so fast and never proofed read and just assumed everyone in the clinic would know what I was trying to say. I honestly never thought how important spelling was. This stays on the client records forever!!!!! I have even caught myself using more medically correct terms. For example butt vs rectum, private parts vs vulva, sore vs abscess, lump: bump vs growth. I am very happy I am very surprised by how much I have learned. Thank you!”

– Amber Anderson

“This course is important to me because I want to be able to provide all that I can to the hospital; make it run as smoothly and effectively as possible. I also want to be able to have the same educational opportunities to better myself and learn new things just like technicians and doctors have.”

– Klaudia Zajac

This course is important to me because we have very difficult & stressful jobs & I want to have as many tools as possible. This job can take a lot out of you (especially at an emergency clinic like ours), so it's extra important to be mindful about the way you're doing your job, caring for others, & caring for yourself. I am still fairly new (just over 3 months), so I know there is still a lot I have to learn & can improve upon. I believe this course will help me to hone my skills & allow me to do my job with proficiency. I'm looking forward to it!

Hannah C.

CSR is a new role for me, and I would like to learn how to do it well. I feel it is a greatly important position, which if performed properly, can help every team member and the clinic run smoothly. It can be challenging, and I'm looking for this class to alleviate some of the stress and confusion in the decisions that need to made every day.

Lauree W.

The more knowledge I gain, the better equipped I will be in handling all kinds of scenarios. Along with that knowledge will also come more confidence in my responses to owners/clients when they have questions and I will gain better communication skills. Also, the other CSRs will hopefully see and hear this and I like to lead by example. This will hopefully encourage them to want to learn more as well. Any skills I can learn that help everyone in the hospital, from other CSRs to techs to doctors, will only make the employee's and client's experience that much better!

Jennifer D.

I am the office manager at our clinic for the last 4 years. This is my first Vet Med position and I fell into it! But I love the human/animal bond and the dynamics that it creates. My priority is our clients and making them feel valued, heard and that they can trust us. I am so ecstatic that they are finally offering this certificate and how valuable our positions are!

Tylene E.

I want to give our clients and their pets the best version of myself. I’d like to take advantage of as many opportunities as possible, such as this one to expand my knowledge, try new things, and become more confident in my role here at work.

Ashley L.